Christian Brothers Moving and Storage

I’m highly DISAPPOINTED with Christian Brothers Moving and Storage.  I chose Christian Brothers because they claimed to be a Christian Company, their rating with the BBB, and I wanted to support local businesses.  John, the sales person at Christian Brothers assured me my possessions would be in the best of hands if I chose them to do my move.  Unfortunately, this turned out to be the WORST moving experience ever!  Every piece of furniture was damaged due to Christian Brother’s gross negligence, recklessness, unprofessionalism, and complete disregard for my possessions.
When I called the local office to express my concerns for the way my belongings were packed and handled during the move, John, the sales person, became very defensive and rude and offered no solution. 

When I called the corporate office, I received the same attitude.  Doug, the Operations Manager, and Zack, the Regional Manager, told me it sounded as if I was having a case of “buyer’s remorse” and wanted my money back.  Each individual I spoke to, locally and corporate, claimed to be the highest level of management and that the decision was made and they would hear nothing more. 
I filed a claim with Christian Brother’s Insurance Company, Claims Adjusting Firm, along with photos of all the damage, and an estimate I received from a leather and wood craftsman to repair the damages (which was almost $3000), and waited patiently for a response.  6 months later, this was their response:

Dirty items.  Company is not responsible to clean any dirty furniture. Not covered under the carrier liability insurance.

NWT: normal wear and tear of a move, minor scratches. Not covered under the carrier liability insurance.
Item was picked up with previews conditions. Please refer to your inventory list {condition at origin} cannot pay for this item. 

Pressed wood- company is not responsible for pressed wood/formica items not covered under the carrier liability insurance, the reason is furniture made from pressed wood participles are easily broken when transported.
Unbelievable!  I have pictures from my Realtor to prove that there was No pre-existing damage to any of my furniture, my furniture was not dirty, and definitely was not made of pressed wood!  And the excuse of normal wear and tear of a move is totally unacceptable!  After disputing this, 2 months later, I received yet a completely different reason they were denying my claim:  The damaged items were wrap and packed PBO. Packed by the owner.  Yet another lie.  If I so called packed everything myself, then what did I pay Christian Brothers to do?!  Clearly, Christian Brothers will stop at nothing to get out of doing what’s right.

I would not recommend Christian Brothers Moving and Storage to anyone!  And I will do everything I can to get the word out that their business should not be used in any way for moving and storage. They cannot be trusted and could care less about your belongings.

Service cost: $697

Christian Brothers Moving and Storage provided us with an exceptional moving experience. From the very first call, I was impressed with how efficient and thorough their intake process was. They asked all the right questions to assess our moving needs and ensure they were fully prepared for the size and scope of our move.

The moving team was phenomenal—friendly, kind, and incredibly hardworking. Despite a full nine hours of moving, they maintained a positive, outgoing, and friendly attitude the entire time. Their professionalism and efficiency made the process smooth and stress-free.

Since our move involved downsizing, they seamlessly handled two separate stops—one to storage and one to our new home. This added convenience made a big difference for us. I would absolutely use Christian Brothers Moving and Storage for every move from here on out. Highly recommended!

Move size: 4+ Bedroom Home Service cost: $2000

If I could leave more than 5 stars, I would. Jimmy, Leo, Reinier, Christ and Henry were outstanding. They are polite, friendly, professional and organized. Although this was a tough move with some really heavy items, and access to my walk-out basement over loose rocks, they never complained. They worked together as an efficient team with great leadership.

The office is attentive and professional, and made sure I was fully informed of every aspect of the process. Sabrina and Mary are friendly and organized.

We had two trucks, with five movers for eight hours. I was skeptical that this would be enough. The team exceeded my expectations and were finished ahead of schedule. All of our belongings were protected, and there was no damage to my home, and it was kept clean.

I strongly recommend Christian Brothers. If I ever move again, they will be the only company I call. Thank you for a stress-free move.

Move size: 4 Bedroom Home Service cost: $2500

To start with the packers did not mark any of the boxes as in kitchen, master bedroom - none of the boxes were marked in any way. They caused over 1500.00 in damages- lost all the screws to make master bed and lost most of the rollers on my formal furniture. They also failed to pack 2 drawers and 1 cabinet in my kitchen. We had to drive to our old home with less than 12 hours before hurricane Harvey hit. Most of our furniture was damaged in some way. We have attempted to contact them and they basically refuse to help us. They even taped a screw to the top of my formal table and then proceeded to pile boxes on top of it. Needless to say I have a medium side screw indication on the top of my table.

Move size: 4 Bedroom Home Service cost: $4029

Memorial Day Heartbreak: My story is only that, my story.  This year on Memorial Day I was reminded of the unprofessional lack of integrity shown us by Christian Brothers Moving and Storage from our move in July '12. They misplaced 5 boxes of personal items which included the only tangible memory of my deceased father, his WWII uniform.  Besides the that were damaged items which all totaled over $4,000.  We bought the insurance for the delivery, but CB says unless we can prove we owned these items, we are out of luck. Their response, after 6 months, from the insurance included .60 per for 100 pounds, plus a gag order to keep us from saying anything to any press outlet.  We rejected their silly offer. Run fast from these movers.  People like manager Doug, and owner Brian will treat you with more disrespect than you can imagine and you will never see your items like the photo attached again.. Very, Very sad..

Service cost: $3800

My wife and I contracted Christian Brothers for a local move in Texas. We were quoted a price of $2979.00 to move our belongings approx. 10 miles. Not the lowest price we recieved, but with the name Christian Brothers, we felt them to be trustworthly. First they were late arriving to pack. The next day the arrived late to pick up. The guys they sent to move us were not in neat clean uniforms as shown on thier website. Tattered jeans and T-shirts is what they wore. They took multible smoke breaks leaving cigarette butts in the drive at both houses. Finally, the price went up an additional $1082.50 (36%) over the quoted price. When we complained about the additional cost, the manager told us he would get back to us. He did not. They did charge our credit card for the additional amount. Do not be fooled by thier name, there is nothing Christian about this organization.

Service cost: $2979